Terms & Conditions


Guru Metachem values the trust that people place. The Terms & Condition covers the terms of use and policies about payments, return and refund. Guru Metachem established under the laws of India has registered office at B-905 / B-906, Infinity Tower, Corporate Road, Prahlad Nagar, Ahmedabad - 380015, Gujarat, India. Those who accesses, browses or buys the products or uses our services, are liable to agree on the terms contained in the Agreement.


Terms and Conditions Applicable to Users:


2.1 The users of our website and services must be 18 years of age or older.


2.2 The contents of products, services, text, graphics, images, interface, design, arrangement and assembly of the content on the website are the property of Guru Metachem. The user shall not modify or reproduce the content, or use it for commercial purpose or for personal gain.


2.3 The users at the website can only view and access the content for the product information, carrying out purchases or processing return & refund according to the Return and Refund Policy.


2.4 Photographs and content are added on the website to help users easily identify the products. We do not guarantee or warranty of accuracy of description and visual representation of the Product with the product delivered to users. The product appearance when delivered may vary for several reasons.


2.5 Guru Metachem may ask the users for their personal details, such as first name, last name, email, phone number, postal address, etc., in order to identify the user. Users can register at the website once, they can log in the next time with the username and password. The users must keep username and password confidential. In case they forget the password or username, they can retrieve and change by using the “forgot username/password” option on the website.


2.6. The User shall assume all risks, liabilities, and consequences if his/her account has been accessed illegally or without authorization through means such as hacking and if through such unauthorised access, a purchase of Products has been made through the Services. It is specifically clarified that payments of monies towards any Products purchased through the Services by unauthorised or illegal use of the User’s account shall entirely be borne by the User.


2.7. Display of Products for purchase on the Platforms is merely an invitation to offer. An order placed by a User for purchase of a Product constitutes an offer. All orders placed by Users on the Platforms are subject to the availability of such Product, Guru Metachem’s acceptance of the User’s offer and the User’s continued adherence to the terms of the Agreement.


2.8. You agree to maintain and promptly update all data provided by you and to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current, incomplete, or if Guru Metachem has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, not current, incomplete, or not in accordance with the terms of the Agreement, Guru Metachem reserves the right to indefinitely suspend, terminate or block your access to the Platforms, and refuse to provide you with access to the Platforms in future.


2.9. All rights and liabilities of Guru Metachem with respect to any Services to be provided by it shall be restricted to the scope of the Agreement. In addition to the Agreement, you shall also ensure that you are in compliance with the terms and conditions of the third parties, whose links are contained/embedded in the Services. It is hereby clarified that Guru Metachem shall not be held liable for any transaction between you and any such third parties.


2.10. You understand that on your registration as a User or on your purchase of Products on the Platforms, you may receive text messages and/or emails from Guru Metachem on your registered mobile number and/or email address. These messages and/or emails could relate inter alia to your registration, Guru Metachem acceptance or rejection of your offer to purchase a Product, payment information, Product despatch information, information pertaining to other activities you carry out on the Platforms and information pertaining to the promotions that are undertaken by Guru Corporation (or third parties in connection with the Platforms) from time to time. It is specifically clarified that a text message and/or an email confirming the receipt of your order is not an acceptance from Guru Metachem that the Product will be delivered. Guru Metachem acceptance to your offer to purchase shall occur and conclude only when the Products have been dispatched by ZOMMIE & CO and a text message and/or email confirming such dispatch has been sent to you. Guru Metachem, at all times, reserves the right to limit the quantity of items in, or cancel an order prior to dispatch.


2.11. Any communication from Guru Metachem shall be sent only to your registered mobile number and/or email address or such other contact number or email address that you may designate, for any particular transaction. You shall be solely responsible to update your registered mobile number and/or email address on the Platforms in the event there is a change. Further, Guru Metachem may also send you notifications and reminders with respect to scheduled deliveries of the purchased Products. While Guru Metachem shall make every endeavour to share prompt reminders and notifications relating to the delivery of purchased Products with you, Guru Metachem shall not be held liable for any failure to send such notifications or reminders to you.


2.12. Guru Metachemn may, at any time and without having to service any prior notice to you: (i) upgrade, update, change, modify, or improve the Services or a part of the Services in a manner it may deem fit, and (ii) change the contents of the Agreement in substance, or as to procedure or otherwise; in each case which will be applicable to all Users. You hereby agree that this is in the fairness of things given the nature of the business and its operations and you will abide by them. As such, you must keep yourself updated at all times and review the terms of the Agreement from time to time. Such changes shall be made applicable when they are posted. Guru Metachem may also alter or remove any content from the Platforms without notice.


2.13. While Guru Metachem shall make reasonable endeavors to maintain high standards of security and shall provide the Services by using reasonable efforts, Guru Metachem shall not be liable for any interruption that may be caused to your access or use of the Services.


2.14. Access to and registration on the Platforms is free of cost. Although unlikely, Guru Metachem may modify the Fee, Payment and Promotions Policy to include a fee on access and browsing of the Platforms, or for use of any new service introduced by Guru Corporation without serving prior notice on the Users.


2.15. The Services included on or otherwise made available to the Users through the Platforms are provided on an “as is” and “as available” basis without any representations or warranties, express or implied, except if otherwise specified in writing. Guru Metachem does not covenant or warrant that:


2.15.1. the Services will be made available at all times;


2.15.2. the Guru Metachem Content available on the Platforms is complete, true, accurate or non-misleading; and


2.15.3. the Products are of specified merchantability, merchantable quality and fit for use for a particular purpose.


3. User Covenants and Obligations


3.1. As mandated under the provisions of Regulation 3(2) of the IG Rules, Guru Metachem hereby informs you that you are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing any information that:


3.1.1. belongs to another person and to which you do not have any right;


3.1.2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise harmful in any manner whatsoever;


3.1.3. harms minors in any way;


3.1.4. infringes any patent, trademark, copyright or other proprietary rights;


3.1.5. violates any law for the time being in force;


3.1.6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;


3.1.7. impersonates or defames another person; or


3.1.8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.


3.2. You are also prohibited from:


3.2.1. violating or attempting to violate the integrity or security of the Platforms or the Guru Metachem Content;


3.2.2. transmitting any information on or through the Platforms that is disruptive or competitive to the provision of Services by Guru Metachem


3.2.3. intentionally submitting on the Platforms, false or inaccurate information;


3.2.4. using any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars, worms, time bombs, Easter eggs, cancel bots, intelligent agents, etc.) to navigate or search the Platforms;


3.2.5. attempting to decipher, decompile, disassemble or reverse engineer any part of the Platforms; or


3.2.6. copying or duplicating in any manner any of the Guru Metachem Content.


3.3. You are also obligated to:


3.3.1. refrain from acquiring any ownership rights by downloading the Guru Metachem Content;


3.3.2. read the Agreement and agree to accept the terms and conditions set out therein;


3.3.3. refrain from copying or modifying the Guru Metachem Content available on the Platforms for any purpose;


3.3.4. comply with all applicable laws in connection with your use of the Platforms;


3.3.5. not refuse the delivery of purchased Products except when damages and deficiencies can be identified upfront at the time of delivery; and


3.3.6. use the Products for personal, noncommercial use.


3.4. You hereby authorise Guru Metachem to declare and provide declarations to any Governmental authority on request on your behalf, including that the Products ordered by you are for personal, noncommercial use.


3.5. Guru Metachem may disclose or transfer information provided by you to its affiliates in India and other countries, and you hereby consent to such transfer. In terms of the SPI Rules, Guru Metachem can transfer sensitive personal data or information to any other body corporate or a person that ensures the same level of data protection that is adhered to by Guru Metachem as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between Guru Metachem or any person on its behalf and the User or where you have consented to such data transfer.


4. Third Party Information


4.1. All information in relation to third parties as available on the Platforms (collectively referred to as “Third Party Information”) are provided solely for your reference. Guru Metachem is not endorsing the Third Party Information and is not responsible for any errors and representation nor is it associated with it and you shall access the Third Party Information at your own risk.


4.2. Further, it is up to you to take sufficient precautions to ensure that whatever links you select, whether from the Platforms, or other Services, is free of such items such as, but not limited to, viruses, worms, Trojan horses, defects and other items of a destructive nature.


5. Intellectual Property Rights


5.1. All the intellectual property used on the Platforms by Guru Metachem, including the Guru Metachem Content, shall remain the property of Guru Metachem, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister companies or of any third party hosting such intellectual property on the Platforms. Except as provided in the Agreement, the materials may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without the prior express written permission of Guru Metachem, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister companies or any third party hosting such material on the Platforms, as the case may be.


5.2. If you believe that your intellectual property rights have been used in a way that raises


7. Liability


7.1. You acknowledge and undertake that you are accessing the Services and purchasing the Products at your own risk and that you are using prudent judgment before placing an order for a Product or availing any Services through the Platforms. Guru Metachem shall, at no point, be held liable or responsible for any representations or warranties in relation to the Products. Refund of the price paid for the purchase of a Product or replacement thereof shall be governed by the Return and Refund Policy which may be accessed.


7.2. Guru Metachem does not provide or make any representation, warranty or guarantee, express or implied about the Platforms, Products or the Services, and all implied warranties under law or contract are to the maximum extent possible hereby disclaimed.


7.3. The maximum aggregate liability of Guru Metachem, in respect of all Services provided, and all transactions undertaken by the User by using the Services, shall be limited to a maximum of INR 1,000 (Indian Rupees one thousand).


8. Indemnity


You hereby agree to indemnify and hold harmless Guru Metachem, its affiliates, officers, directors, employees, consultants, licensors, agents and representatives from any and all claims, losses, damages, and/or costs (including reasonable attorney fees and costs) arising from (i) your access to or use of the Services or Products, (ii) violation of the Agreement, (iii) infringement, or infringement by any other user of your account with Guru Corporation, (iv) action or inaction on behalf of Guru Metachem’s third party affiliates, manufacturers, vendors, suppliers and logistic partners in providing services; and (v) infringement of any intellectual property or other right of any person or entity. Guru Metachem shall notify you promptly of such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide Guru Metachem with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage or cost.


09. Severability


If any provision of the Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision and the remaining part of such provision and all other provisions of the Agreement shall continue to be in full force and effect.


10. Term and Termination


10.1. The Agreement will remain in full force and effect while you use any Service in any form or capacity.


10.2. Guru Metachem reserves the right to terminate its Services provided to you in the event of breach of any terms contained in the Agreement, misrepresentation of information, any unlawful activity or if Guru Corporation is unable to verify or authenticate any information you submit to it.


10.3. The User may terminate the Agreement at any time, provided that the User discontinues any further use of the Platforms or Services.


10.4. It is specifically clarified that any termination of the Agreement by a User shall not cancel the User’s obligation to pay for a Product purchased on the Platforms, or any other obligation which has accrued, or is unfulfilled and relates to the period, prior to termination.


10.5. Any provision of the Agreement which imposes an obligation or creates a right that by its nature will be valid after termination or expiration of the Agreement shall survive the termination or expiration of the Agreement.